Company Questions
Why is the company called Big Apple Media?
Despite the fact that we serve clients all over the world, the original agency started and operated in Brooklyn, New York for almost 20 years. Many of our original clients are still based in New York, so the name stuck. Our current office is located on the west coast of the US, near Seattle.Twenty-five years of building websites for small businesses and healthcare practices. Every project is handled by one person, start to finish. No account managers, no offshore teams, no junior designers practicing on your budget.
Browse client testimonials or check the 5-star reviews on Google, Yelp, and Clutch.
Do you meet face to face?
All meetings happen over Zoom, Google Meet, or phone. We work with clients across the country this way, and it keeps projects moving faster than waiting for in-person schedules to line up.
Do you work with companies outside New York?
Yes. Most clients are across the US, not just New York. The work happens over calls, screen shares, and email, so location rarely matters.
What type of clients do you work with?
Most of our work is for healthcare practices and home service contractors. That includes dentists, chiropractors, therapists and psychiatrists, plastic surgeons, holistic practitioners, life coaches, roofing contractors, and HVAC companies. We also work with attorneys, accountants, and other professional service firms.
They all sell the same way: someone searches with a problem, lands on your site, and decides in seconds whether to call. That pattern is what we build around.
Browse the portfolio to see recent projects.
Service Questions
How long does it take to design a website?
Most projects take six to eight weeks. A smaller site can be done in about four if your content is ready and the build is straightforward.
More pages take longer. So do custom features like online booking, patient portals, and advanced forms. Every round of revisions adds time too.
The biggest hold-up is content. If your text and photos are not ready, the project stalls. Clients who have everything ready before we start designing launch much faster.
How do I get a web design quote?
Fill out the service request form with a short description of what you need. You’ll get a straight answer on scope, timeline, and cost within two business days. No discovery call required before you see pricing, and no obligation once you have it.
Can you redesign an existing website?
Yes. We redesign sites that have outgrown their original design, load too slowly, or stopped generating leads. Every redesign starts with a ranking baseline so nothing that already works gets broken. See before and after examples of recent redesign projects.
What platform do you use to build websites?
WordPress with Elementor. WordPress runs more than 40% of the web and gives you full control over your content without calling a developer. We do not build on Squarespace, Wix, Shopify, or proprietary platforms.
Do you build HIPAA-compliant websites?
Yes. Patient forms, intake flows, and contact forms built to protect health information. We handle the technical requirements so your practice isn’t exposed by its own website. This applies to medical practices, therapists, dentists, and any healthcare provider collecting patient data online.
Who designs websites at Big Apple Media?
Every site is designed and built in-house by the founder. No project managers, no third-party vendors, no offshore teams. You talk directly to the person doing the work, and all feedback gets answered within 24 hours.
Will I be able to update my website myself?
Absolutely. Everything is built in WordPress with Elementor, and you get a walkthrough covering how to add a page, swap photos, update hours, and publish a post. Most clients handle their own content changes within a week of launch.
We build all our websites with client independence in mind. Most of our clients regularly update and manage their websites without needing our assistance.
We use powerful visual builders like Elementor that transform website editing into a simple drag-and-drop experience. This means even if you have zero technical experience, you can easily:
- Update text and images
- Add new pages or sections
- Modify layouts and designs
- Publish blog posts and news updates
During our handover process, we provide a personalized training session to ensure you feel comfortable making changes. And if you ever get stuck, our support team is just a quick message away.
This approach saves you both time and money – no more waiting for a developer or paying hourly rates for simple content changes. Your website remains fresh and current, which is crucial for both user experience and search engine rankings.
Do I own the site when it launches?
Yes. Domain, hosting account, WordPress install, design, and content. All yours. If you decide to work with someone else later, the site goes with you.
Do you offer website maintenance and support services?
Yes, we offer website maintenance and support services to ensure that the website is up-to-date, secure, and functioning properly. This may include regular updates, backups, and security checks. The maintenance packages are available, but the cost is not not included as part of initial quote for website development.
Can I see my website while it’s being developed?
Yes, absolutely. During the entire web design process, you’ll have full access to the website and will be able to review and provide necessary feedback.What does the website process looks like?
Creating an affective website is never as simple as it seems. Successful design is more than simply making a website look attractive. It requires an understanding of the business, website goals, audience and many other factors.
We break down website design process into following stages:
Research & Discovery → Project Scope & Strategy → Sitemap → Wireframes → Design → Development → Launch → Measure & Analyze
To learn more, read the article detailing our web design process.
Who creates content for the website?
Most clients write their own copy. You know your patients, your services, and your selling points better than anyone. We give you a page-by-page outline so you’re not starting from scratch. If you’d rather not write it, copywriting is a separate line item quoted per page. Existing content that already ranks stays, and we edit rather than rewrite it.
How do you ensure that the website is user-friendly?
We focus on making websites clean, intuitive, and easy to use. That means clear navigation, fast load times, mobile-friendly layouts, and content that’s simple to scan. Every design choice is tested with the user in mind so visitors can quickly find what they’re looking for and enjoy a smooth, frustration-free experience.
What software do you use to communicate and manage project?
Below is a list of some of the tools we use and recommend.
- Communication: Zoom, Google Meet, email, phone, gMail Chat
- File Sharing: Dropbox, Google Drive
- Project Management: Trello, Asana, ClickUp
- Visual Boards: Milanote
- Design Feedback: Figma
- Design, Sitemap, Wireframes: Photoshop, Illustrator, Balsamiq
However, we are agile and adaptable and open to using the apps our clients prefer.
Do you only work with small business and medical websites?
We also work with lawyers and attorneys, home remodeling businesses like roofing companies, and HVAC contractors. We’re open to clients in other areas and are willing to explore other types of collaborations and partnering opportunities.
Cost & Payment Questions
How much does a website cost?
Between $2,500 and $7,000 for most projects. You can see a pricing packages information on our website. A contractor with a single service line lands near the bottom. A multi-provider healthcare practice with a page per treatment lands near the top. Every quote is fixed before work starts, so the number you approve is the number you pay.
We put together a guide on what a website costs that breaks down each factor in detail.
How do I get a web design quote?
Fill out the service request form with a short description of what you need. You’ll get a straight answer on scope, timeline, and cost within two business days. No discovery call required before you see pricing, and no obligation once you have it.
I have a small budget, can you still help?
The majority of websites we build are custom designed, and this can be cost prohibitive for a small business on a budget. To accommodate companies with small budgets, we offer a low-cost solution using pre-built templates.
Template based websites require less customization and reduce the development time. Website based on pre-built templates cost between start at $1,500.
Furthermore, we offer an extended payment plan options. The total cost is broken down on smaller payments and is repaid over a longer period, usually within one year. This option is only available for clients using our hosting plan.
Ready to get started. Click here to request an estimate.
What are payment options?
We accept Venmo, PayPal, major credit cards via Wave, and direct bank payments via Zelle.
How does the payment process works?
All our web design projects are structured with milestone-based payments, so you only pay after each stage is successfully completed and approved.
Here’s how our payment structure typically works:
- 25% initial deposit to secure your project in our schedule and begin the discovery phase.
- Remaining payments divided across project milestones (sitemap and wireframe completion, homepage development completion, content integration, etc.)
- Final payment is made only after you’ve reviewed and approved the finished website.
This milestone-based approach provides you with complete peace of mind. You’ll never pay for work that hasn’t been delivered to your satisfaction, and you maintain control throughout the entire process.
Our clients appreciate this transparent payment structure because it eliminates financial risk and ensures we remain accountable for delivering quality work at every stage of your project.
SEO & Marketing Services Questions
Do you handle SEO too, or only website development?
We do both, as separate projects. Every website includes the SEO basics: clean URL structure, heading hierarchy, title tags and meta descriptions, schema markup, analytics and Search Console setup, and on-page work for the pages we build. That gets your site indexed correctly.
What it does not include is the ongoing work that moves rankings: keyword research, content strategy, competitor analysis, link building, and month-to-month work. That is a separate SEO service many clients add once the site is live. Many clients launch and handle their own marketing from there.
Is SEO included as part of web design?
Every website includes on-page SEO setup: proper heading structure, meta tags, schema markup, Google Analytics, and Search Console. That covers indexing and technical search readiness.
Ongoing SEO campaigns, keyword research, content strategy, and link building are separate services. If you’re interested in growing organic traffic after launch, request a consultation.
How do you optimize a website for search engines?
Website optimization involves a range of techniques to improve the visibility and ranking of a website in search engine results pages. This includes keyword research, on-page optimization, content creation, link building, and technical optimization.
Can you provide a free SEO audit?
Yes. Many sites have issues they don’t know about, like missing SSL, blocked indexing, broken redirects, or thin content on key pages. We’ll review your site and send back a written list of what’s wrong and what to fix. Submit the free audit request form to get started.
How often does SEO need to be updated after a website launches?
SEO is not a one-time setup. Google’s algorithm changes, competitors publish new content, and your rankings shift. Most businesses that treat SEO as a launch-day checkbox watch their traffic flatten within six to twelve months.
At minimum, your site needs fresh content, updated meta tags as search trends change, new internal links as you add pages, and regular technical checks for broken links, crawl errors, and speed issues. Businesses in competitive markets like dental, HVAC, or roofing benefit from monthly work that includes keyword tracking, content updates, and link building. We offer ongoing SEO services as a separate monthly engagement for clients who want that handled.
Do you help with local SEO and Google Business Profile?
Yes. Local SEO is how most small businesses and healthcare practices get found. When someone searches “dentist near me” or “AC repair in [city],” Google pulls from your Google Business Profile, your website, and your local citations to decide who shows up in the map pack.
We set up and update your Google Business Profile, write and schedule GBP posts, build city and service area landing pages that target local searches, and make sure your name, address, and phone number are consistent across your website and directory listings. For businesses serving multiple areas, we create individual landing pages for each location so you’re not trying to rank one page for ten cities. We cover the full local search picture as part of our SEO services, and the local SEO strategies we use to increase conversions go into more detail on how this works.
Hosting Services Questions
Do you offer hosting services?
Yes. If you don’t have hosting or looking to switch, we are happy to host your website.
We’re managing hosting for many of our clients. Our affordable hosting services include 24/7 monitoring, free SSL certificates, off-site backups, technical support and 99% uptime.
Whatever you decide, you will have the complete ownership of your website and your hosting account. You will have a full access and will be able to update, download and migrate your website at any time.
If you use our hosting and need support, let us know and we’ll take care of all the technical issues, so you don’t have to.
Where will my site be hosted?
It’s totally up to you. Many of our clients already have a hosting provider they like, including GoDaddy, Bluehost or HostGator.
The development can take place on your server, or it can be moved there after the website has been completed.
How much does hosting cost?
We offer two plans. Regular and Deluxe plans. Annual hosting costs $300 and $350 respectfully. Both options use a reliable hosting with average 99% uptime.
We also offer Hosting & Care Plan that combines hosting and support for companies looking for regular WordPress website maintenance. Learn about our pricing packages to see if any of them might be a good fit.
Do you offer any maintenance services?
In addition to hosting we offer Hosting & Care Plan that combines hosting and support for companies looking for regular WordPress website maintenance.
Still have questions?
Send us a message through the contact page or book a free discovery call and we’ll walk through your project together.